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WAISME / VACANCY

Agency Director, Head of Agency

Mostly remote from Poland, with agreed hybrid work in Warsaw. Full-time commitment; Polish and English required. Employment contract: 14,000 to 19,600 PLN gross/month / B2B: 16,100 to 22,400 PLN net invoiced + VAT/month + performance bonus under agreed rules.

WAISME combines communication strategy, creative work, content production and campaigns. We are looking for someone to take ownership of the agency's day-to-day management, team organisation, sales plan and operating performance. The CEO sets direction, approves the budget and advises on key decisions. You run the business within agreed authority limits.

Reporting: CEO

Responsibilities

  • Translate CEO objectives into quarterly sales, delivery, hiring and capacity plans; run operations without requiring the owner to manage daily tasks.
  • Own operating performance and plan delivery; work with the Finance & Funding Manager on margins, costs, receivables and forecasts.
  • Lead project coordination, creative, sales and specialists through clear objectives, priorities, capacity planning, feedback and development.
  • Oversee the sales pipeline and proposal quality; join key negotiations while respecting financial approval of prices and terms.
  • Check delivery capacity before making commitments; resolve resource conflicts and set priorities across clients.
  • Handle escalations, complaints and quality issues; maintain standards for client service, approvals and delivery.
  • Develop services and AI-enabled workflows based on quality, costs and client needs; oversee secure use of tools.
  • Provide a concise weekly update and monthly business review to the CEO; develop investment recommendations with Finance.

Required qualifications

  • At least 6 years in a creative, digital, marketing or media agency, including 2 years leading a team or business function.
  • Independent responsibility for a budget and business-unit performance, with examples showing your own decisions and their impact.
  • Experience managing service delivery, specialists, contractors and several clients concurrently.
  • Practical agency-services sales, pricing and negotiation experience; understanding of revenue, margin, profit and cash movements.
  • Ability to delegate, define accountability and make decisions without continuous CEO direction.
  • Professional Polish for management and negotiations, plus practical business English at B2 or above for meetings, proposals and problem-solving.
  • Understanding of creative production, campaigns, analytics and AI, including quality, cost, risk and client-data handling.

Useful additional experience

  • Scaling or improving operations in a boutique agency.
  • Leading a remote team and international client projects.
  • Implementing CRM, management reporting, automation or AI standards.

Your first 90 days

  • Month one: review the portfolio, capacity and processes; agree a plan and decision limits.
  • Month two: take over routine decisions and reporting, with sales commitments linked to delivery capacity.
  • Month three: review margins and quality; recommend improvements and hiring based on evidence.

What good performance looks like

Operational independence, delivery against the approved plan, profitability, predictable service and client retention. Numerical targets will reflect verified starting data, rather than revenue growth alone.

Application materials and assessment

Submit a CV and outline two situations where you owned team and business performance. We will discuss agency management, an example budget and a client escalation. Do not share confidential figures or someone else's client database.

Working terms and recruitment

Work from Poland, mostly remotely, with agreed meetings or hybrid work in Warsaw. Full-time employment or ongoing B2B cooperation with comparable agreed commitment. The contract defines working arrangements. We do not expect round-the-clock availability.

Current monthly compensation and available contract options are shown at the top of this vacancy. Employment pay is gross; B2B is net invoiced before your own taxes and contributions, plus VAT where applicable. The rates are fixed base compensation. We do not request salary history.

Start with the role-specific qualification below. After meeting the conditions you can attach your CV and complete the required materials. A recruiter assesses experience and both languages. Optional supporting PDFs and extra ordinary-data consent are not conditions of participating. Contact the recruiter for an individual review if the standard qualification does not reflect your circumstances.

Base compensation plus a performance bonus. The goals, measurement method, eligibility and payment rules are agreed before cooperation starts. The bonus is additional to the published base range and is not a guaranteed fixed amount.

START WITH THE REQUIREMENTS

First, a few questions.
Then your application.

Complete the job-specific pre-check. Meeting these conditions unlocks the CV form; a recruiter makes the hiring decision.

Can you work from Poland with full-time commitment, mostly remotely, with agreed meetings or hybrid work in Warsaw? *
Can you independently work with briefs, meetings and professional decisions in Polish? *
Can you independently handle professional correspondence and meetings in English, at practical B2 or above? *
Do you have at least 6 years of agency experience, including 2 years leading a team or business function? *
Have you independently owned a budget and business performance, rather than only a schedule? *
Do you have practical experience selling, pricing and negotiating agency services? *
Have you led specialists, contractors and delivery for multiple clients? *
Can you own daily operational decisions within agreed limits without continuous CEO direction? *
Revenue grows while margin and liquidity deteriorate. What do you do? *

All questions are required. Answers are checked against the stated requirements. No AI scoring is used.

Privacy and pre-check rules

Recruitment and freelancer information — version 2026-10-24.2.

Controller: Nadart sp. z o.o., ul. 1 Maja 54, 96-300 Żyrardów, Poland, KRS 0000552484, operating WAISME. Data matters: ido@waisme.com; recruitment and individual review: work@waisme.com.

For the selected recruitment we process your name, contact details, qualifications, experience, job-related pre-check answers, CV, relevant portfolio links, descriptions of your contribution and any optional supporting PDF, contract preference and message. Please omit birth date unless subsequently needed by law, PESEL, identity documents, home address, sensitive information and confidential third-party data. No photo or details about health, family, beliefs or criminal record are requested.

Employment-recruitment data required and necessary under Article 22¹ of the Polish Labour Code relies on Article 6(1)(c) GDPR. Necessary steps requested by you before a potential employment or B2B agreement rely on Article 6(1)(b), where applicable. Additional ordinary information you choose to include relies on your separate voluntary consent under Article 6(1)(a). You may omit it or withdraw that consent without affecting the lawfulness of earlier processing. Do not include special-category data. Confirming that you read this information is an acknowledgement, not marketing consent or the legal basis for mandatory recruitment data. No future recruitment or marketing enrolment is created.

Fields marked required, the CV and the role-specific materials are needed to assess the selected role. Ordinary additional-data consent and the supporting PDF are optional. A recruiter reviews experience and language skills. Pre-check declarations do not verify qualifications by themselves. All required role conditions must match the declared answers; otherwise the standard CV form stays locked. This is rule-based access control, not AI scoring or an automated final hiring decision. If it prevents an application or does not reflect your circumstances, contact work@waisme.com for meaningful human review, an explanation and an alternative submission route. You may challenge the result and present your position.

A random technical session cookie, wacr_session (Secure over HTTPS, HttpOnly, SameSite=Lax), links the 20-minute qualification token to this browser session and vacancy. It is necessary for form security and is not used for analytics. Changing conditions, salary, materials or activation status invalidates previous access. Unsuccessful answers enter the candidate database only when you explicitly submit a request for human review. Successful answers may temporarily remain for up to 20 minutes and are saved with a submitted application. Expired temporary entries are not usable; physical deletion occurs during periodic database cleanup. Rate-limit keys use a keyed hash of the IP, not a plain IP in the candidate record; server and security-provider logs are governed by their separate retention rules.

Applications are retained for 90 days from submission, with automatic expiry cleanup. No new period is started by changing the vacancy or moving an application between stages. Data may be erased earlier upon a justified request; any specific legally required retention or evidence needed for a claim must be assessed and explained individually rather than silently extending this period. At expiry, records, CV and supporting files are deleted from the active recruitment database. Protected backups may retain copies until their documented hosting cycle ends; erased entries must not be restored into active use.

Authorised recruitment personnel and necessary hosting/email providers have access, currently VH.PL according to the site configuration. Cloudflare Turnstile is used if enabled and can process technical data under its own rules. Recruitment does not fetch candidate URLs or send CVs, cases or answers to AI services. Portfolio links remain under the candidate's chosen provider; share them only if you are entitled to do so. Files remain outside the public media library. New PDFs are encrypted using AES-256-GCM, with controlled downloads; database and configuration backups still require protection. PDF checks reject unsupported or active files but do not constitute an antivirus guarantee. Email notifications do not contain CVs; the applicant receives a receipt and recruitment staff receive a protected-panel reference. Provider and international-transfer details are explained in the website Privacy Policy.

The separate optional freelancer pool relies on consent under Article 6(1)(a): contact details, portfolio, specialty, availability and optional message/rate are retained for 365 days from submission to match potential assignments. Joining does not guarantee work; consent can be withdrawn at any time. Job applications do not enrol a candidate in this pool.

You may request access, correction, erasure, restriction and portability where applicable; withdraw consent, or object where processing relies on legitimate interests. You may complain to the Polish supervisory authority, UODO. Contact ido@waisme.com. This information supplements the website Privacy Policy. We record the notice text, version, submission time, privacy acknowledgement and the state and wording of the optional consent.

Additional information, human review (24 October 2026): we count technical browser sessions and pre-check outcomes per role for 90 days, using a keyed session hash, not a name, email or stored answers. This serves recruitment process monitoring (Article 6(1)(f) GDPR); it is not analytics tracking. Repeated checks in one session are distinguished from initial results. These are not verified unique people. Failed answers remain in a private session-bound temporary entry for up to 24 hours only to let you request human review. If you submit that request, your contact details, answers and presentation are saved privately for the selected recruitment for 90 days from that request, under the recruitment grounds described above. A written presentation is equally available; a video or showing your face is not required. If you voluntarily add a video containing your image or voice, separate optional consent applies (Article 6(1)(a)); withdrawal does not prevent a written review. Do not include sensitive data, other people or client secrets. No emotion, biometric or AI assessment is used. External video links are opened by authorised recruiters at your chosen provider; they are not fetched, embedded or published by WAISME. After a recruiter approves your request, a one-use code is sent to the submitted email, valid for 7 days or until the recruitment or requirements change. Access unlocks only this vacancy and does not guarantee employment. Keep that email private. You may ask for an explanation, challenge the outcome, withdraw the request or exercise the rights described above via ido@waisme.com.

Need an individual review or an accessible application route? Contact the recruiter: work@waisme.com

Already have a recruiter invitation code?

WAISME / PORTFOLIO

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